ISO20000 Information Technology Services
ISO 20000 is an IT service management standard for organizations, aimed at providing a model for establishing, implementing, operating, monitoring, reviewing, maintaining, and improving an IT service management system (ITSM).The ISO 20000 standard focuses on managing IT issues through 'IT service standardization', which categorizes IT issues, identifies their internal connections, and then plans, implements, and monitors them based on service level agreements, emphasizing communication with customers. This standard also focuses on the capabilities of the system, the required management level, financial budget, software control, and allocation when the system changes.Benefits of ISO 20000 standard certification1. Maintain consistency between service objectives and enterprise business objectives, effectively supporting business strategies.2. Establish standardized service processes to improve information technology services and operational efficiency.3. Effectively and efficientl...
2017
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06
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09