ISO 20000 is an IT service management standard for organizations, aimed at providing a model for establishing, implementing, operating, monitoring, reviewing, maintaining, and improving an IT service management system (ITSM).
The ISO 20000 standard focuses on managing IT issues through 'IT service standardization', which categorizes IT issues, identifies their internal connections, and then plans, implements, and monitors them based on service level agreements, emphasizing communication with customers. This standard also focuses on the capabilities of the system, the required management level, financial budget, software control, and allocation when the system changes.
Benefits of ISO 20000 standard certification
1. Maintain consistency between service objectives and enterprise business objectives, effectively supporting business strategies.
2. Establish standardized service processes to improve information technology services and operational efficiency.
3. Effectively and efficiently integrate and utilize IT resources such as information, infrastructure, applications, and personnel.
4. Establish a continuous improvement service management mechanism to quickly respond to market demand and provide customer satisfaction.
5. Align with international benchmarks, enhance market competitiveness, enhance organizational reputation, and enhance investment returns.
6. Control IT risks and related costs, improve and control IT service quality, and reduce long-term service costs.
7. Flexibly respond to different compliance review requirements from customers, certification agencies, internal institutions, etc., and increase investor confidence.